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IMPORTANT re: 2020 Christmas Deliveries:

We have been in business 23 years and have over 170,000 customers worldwide. We have never witnessed in prior years what is happening this season with USPS, Fedex and UPS. They are absolutely *gridlocked* - all over the country. As all of you who have shopped with us in past know, we ship out immediately - always. If you order by 12:00pmET, we ship out the same day. If you order after 12:01pmET, it goes out the next day. (Unless the item is "Backorder", "Pre-Order", or "Special Order".) Orders have never taken more than 2-5 days to arrive at the holidays. We urge customers every single year to order prior to Thanksgiving to avoid sold out items. This year is unprecedented due to COVID-19.

As we mentioned above USPS, Fedex, and UPS are *gridlocked* due to delivery carriers who are out sick, people are shopping online instead of in person, and COVID restrictions. We can't get our shipments in and shipments out are taking *MUCH* longer to reach their destinations. If you haven't received your order (and you haven't seen the news), please read this thoroughly before emailing us. We are shipping daily as fast as possible while trying to adhere to COVID restrictions. Please be understanding and patient this year. Remember, at the end of the day our country (and our planet) is experiencing a global pandemic. We are trying to show patience with the delivery carriers. We are only shipping USPS Priority Mail. USPS is MUCH faster than Fedex and UPS. USPS has rarely damaged orders - in over 23 years.

FAQ:

Q: I waited too long, I need a last minute gift. Can I still order?

A: YES!! You're in the right place! If you place an order from our HOLIDAY EXPRESS section and pay by 12:00pm today, it can ship today! If you pay after 12:00pm, it can ship tomorrow. PLEASE place an order *today* - everyone is waiting until last minute this year - we are going to have to change our cut off time soon (without warning). We are running out of things QUICKLY and our reorder shipments won't be here until after Christmas.

After December 10th: Due to the problems USPS, Fedex and UPS are having - you MUST shop our HOLIDAY EXPRESS section if you need something prior to Christmas. Our incoming shipments of reorders are in the gridlock mess as well. We are not going to receive our reorders in time for Christmas.

Q: I haven't received an order I placed for Christmas?

A: First and foremost, please check:

1) what date did you place your order? Was it after December 10th? See above. Again, please go back choose something from our HOLIDAY EXPRESS section and it can ship out same day if ordered/paid by 12:00pmET. If you placed an order after December 10th and it wasn't from our HOLIDAY EXPRESS section - and you haven't been charged - please see if the item you ordered says "Backorder", "Pre-Order or "Special Order".

2) that you ordered an item that is in stock and doesn't say "Backorder" or "Pre-Order" or "Special Order". We cannot ship Backorder or Pre-Order items until the manufacturer gets these items to us. We do not charge for Backorder or Pre-Order items until they are in and ready to ship. Please check our site that your item isn't a backorder item. Department 56 Grinch items, Gnomes, etc have been on backorder since October, people are still trying to order them today and expecting them for Christmas - this isn't possible. These items are clearly notated with dates. Many items we have "Backorder 03/22/21" are due back in January 2021 but we have a buffer due to COVID and shipping issues. Special Order items - Precious Moments, AMIA, Ne'Qwa etc - the only items available now in time for Christmas are the items in our HOLIDAY EXPRESS section and we are selling out quickly. As posted on our site, our cutoff this year for Special Order items was November 27, 2020. We are HAPPY to place your Special Orders for delivery in January 2021.

3) that you DO have a charge on your credit card from us. If you do not have a credit card charge from The Collector's Addition (and your item is not "Special Order" or "Backorder"/"PreOrder") your order did not come through. ALL orders *must* be placed on our website. Orders are sold first paid, first shipped out. We are not accepting any phone or email orders this year due to the demand. If you have an order confirmation but no charge on your card, please see 1) above. If your item is not on backorder, please re-place your order. It could be that your credit card was invalid at the time of your order, or your bank timed out during processing. You will *not* be double charged nor will you have a duplicate order. We review ALL orders manually and all duplicate orders are canceled out of our system.

We send order confirmations and shipping confirmations with tracking numbers for *every* order automatically through our system. If you have a free email account (Yahoo, Hotmail, AOL, GMAIL, etc), it is important that you add our email addresses to your address book as we stressed at the time of your order. If you use Outlook with Gmail or any other ISP, there is a Junk Mail Folder in Outlook in addition to the S P A M folder with your email provider. ISPs can also just outright block emails if they choose.

If you have your tracking number but haven't received your parcel, please go to the carrier's website to see where your parcel is currently - and PLEASE read this:

IMPORTANT re: 2020 Christmas Deliveries:

Due to all the problems with USPS, Fedex and UPS this year (they are *gridlocked*) we stopped the guarantee for Christmas Delivery on December 5th. We are still shipping daily, but once it leaves our hands it is up to USPS, UPS and Fedex to get it to you on time and out of our control. We have been unable to get our incoming shipments from MANY manufacturers. Their shipments are caught in the mess as well - so we are only able to ship things in our HOLIDAY EXPRESS section prior to Christmas. Items in this section are selling out FAST! Please place your order quickly. If your order is placed and paid for by 12:00pmET - it will ship out the same day.

This will fill you in on what is happening - even if we reship another order to you - it will be stuck in this mess: We stopped the guarantee for Christmas Delivery on the 5th.

https://www.washingtonpost.com/business/2020/12/15/postal-service-holiday-packages-delays/

https://www.cbsnews.com/news/usps-ups-fedex-holiday-shipping-delays-packages-6-million-stranded-day/

https://www.fox13memphis.com/news/trending/historic-usps-backlog-threatens-on-time-delivery-millions-holiday-packages/E37LEVXELJH3HL7OZPITTPDTQI/


This year is unprecedented due to COVID-19. USPS, Fedex and UPS Carrier workers are out sick and people are shopping online instead of in person - the demand has inundated ALL carriers. Shoppers have waited much much longer this year to shop than in prior years.

You must have patience this year and understand we are in the midst of a Global Pandemic. Be THANKFUL you are alive and HEALTHY. We have lost Over 300,000 people in our country and Millions worldwide to something that didn't even exist this time last year. We are shipping daily and our hands are tied by USPS, UPS, Fedex, Manufacturers and time. We are working 20 hour days (literally). We are also not open to the public for the first year in 23 years in order to keep everyone safe. We have had loved ones in other parts of the country pass away from COVID-19 - we aren't taking *any* chances. This means all of our walk-in customers are ordering online with us as well. (THANK YOU for understanding.) Christmas 2021 will be amazing - we promise. IF you read this far and you see this line hidden - Email us with the subject line "Hey I saw it - I would like a coupon" and in the body of the email put "I am understanding - and I want to save $" and we will email you a SPECIAL SURPRISE coupon January 10th good SITEWIDE for a purchase in JANUARY 2021 : Details will be on that coupon. IF you are cranky - no coupon. Emails for these will go right to a special folder that we won't open until January 10th so please don't put anything important in the email. We won't see it until next year :

That being said - things we shipped 11/25 are still not to their destinations even when we shipped USPS 2 Day Priority Mail. Tracking shows we shipped and that it left the airport here - then *nothing* - USPS won't answer their phones at the call center, clerks at our post office have no way of telling us what is happening, the USPS website shows no activity and carriers are bringing less and less to us daily. Fedex is an even bigger nightmare right now - we had a huge FEDEX shipment due to be here 12/02 - that sat in the parking lot of our manufacturer (in IL) for over a WEEK because they had NO DRIVER to pick up the container and get it all out. Thousands of shipments were sitting in their parking lot - not moving. That shipment STILL isn't here. Special Orders with another manufacturer canceled abruptly because their inventory counts were wrong and they sold out (and didn't tell dealers) - so please be patient.

PLEASE PLEASE PLEASE stay safe. We care about all of you and want you to be here next Christmas. Remember to sign up on our Sales & Specials. In late January we will be having a HUGE after Christmas Sale. If you are on our list, you know we only email a couple of times a year. So our January Sale will be a BIG one!

Merry Christmas and Happy Holidays

Everyone at The Collector's Addition

www.collectorsaddition.com

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We are here to help, if you have any questions at all please ask!!

If you would like to place an order via email instead of using our shopping cart:
order@collectorsaddition.com

If you would like to contact us regarding an order you have already placed, please email us at:
customerservice@collectorsaddition.com

If you have a general question, please email us at:
info@collectorsaddition.com

The Collector's Addition Mailing/Payment Address for Internet Orders Only:

The Collector's Addition
3276 Buford Drive ~ Suite# 104-106
Buford, GA 30519

PLEASE NOTE! The retail store that is open to the public in Urbandale, Iowa is separate from our Internet Order processing is in Buford, GA. These are two SEPARATE locations. Our retail gift shop is not where internet orders are processed.